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Our current delivery timescale is approximately 6 weeks for new fabric furniture orders and 10 - 12 weeks for leather furniture orders. We appreciate that this timescale is longer than normal due to the unprecedented challenges that we face during the pandemic.
We are extremely grateful for your patience and understanding. All our sofas and chairs are hand made to order in the UK and this does take time. As they say, 'good things come to those who wait'. Our usual delivery procedures have been altered to safeguard both our delivery teams and our customers details below. We do not require any paperwork exchange or ature on delivery.
Our delivery team will take a photo of the delivered furniture inside to confirm delivery.
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Please provide our delivery team with washing facilities to wash their hands before and after delivery. Our delivery teams will be equipped with gloves, face masks, and face shields which they will use throughout the delivery to protect themselves and our customers. Our delivery teams will be health checked prior to departure and all vehicles disinfected.
Please maintain social distancing with our delivery teams at all times.
Delivery can only be made into households that have remained coronavirus symptom-free for fourteen days prior to delivery. We are not able to deliver into potentially infected households but we can make a kerbside delivery if required.
We are pleased to confirm that we will be resuming our full delivery service from 17th May including unbagging, package removal and full assembly including fitting of feet in the room of your choice unless you prefer us to leave your furniture unbagged. Please note we may not be able to provide this service in areas of high infection rate to reduce the time our delivery team spend indoors.
All deliveries are subject to a Coronavirus risk assessment by the delivery team once they arrive at your property.
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Our delivery team will contact you immediately prior to delivery to reconfirm that there are no symptoms in your household in the last fourteen days. Please note, we may only be able to offer kerbside delivery to households in certain areas with very high coronavirus levels.
If you are happy with this date, we will then contact you at least 5 days prior to the delivery date with a three-hour timeslot. If the initial delivery date or time is not right for you, we will happily postpone your delivery to the next time we are in your area usually within a couple of weeks. Of course the delivery team will be happy to call you en route to give you precise information as to their arrival if required. We deliver direct from our South Wales factories to your home using our fleet of 7. We deliver to any address on the UK Mainland or to a UK port of your choosing for onward shipment to Northern Ireland, any of the islands and abroad.
Our delivery team will position the furniture in the room of your choosing, take away all packaging if you want them to and allow you to inspect your furniture before ing for safe receipt. They are fully house trained and extremely skilled in getting sofas into the tightest of spots. Our 7.
If you live down a narrow lane or have restricted access to your property we may be able to offer the services of our smaller Luton truck dependent on your proximity to our South Wales Workshop. Please call us on to discuss. An additional charge is made for deliveries to the remaining Scottish postcode areas. Sorry Highlanders! On occasion, we may need to use a third party carrier to deliver to some areas.
Please on for more details. Accessory charges vary, depending on the weight and value of the goods and if they are sent by Royal Mail or courier, to mainland England and Wales or Scotland.
Please call for more information. You have 21 days from the day of delivery to try out your new sofas and chairs in the place it matters: your home. If, for whatever reason, you decide your new purchase is not quite right for you, simply let us know within 21 days and we will come and collect it free of charge. Charges will reflect the initial delivery charge.
In the unlikely event of a fault, we will collect, repair and return the furniture to you entirely free of charge. Find out more about our SofaSofa Guarantees here. We will refund your money in full including all delivery charges so you are not left out of pocket. Alternatively we will happily organise an exchange to a different model, colour or size.
And we promise not to quibble or pout. Should you decide to cancel your order after delivery, we will arrange collection of your cancelled goods free of charge a collection fee applies in some areas of Scotland. Once the goods are returned to our workshop they will be inspected and, provided the goods are undamaged, a full refund will be issued. For full details on cancellations and refunds, please see our Terms and Conditions.
The treatment creates an invisible, odourless protective layer which will greatly reduce the chance of spills becoming permanent stains. Includes a free cleaning kit with every material protection order on sofas or chairs. Accessibility information Use the below shortcuts to navigate the store. Or continue tabbing. No found, here are some popular products you might like.
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